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Packaging Guidelines For Returning Merchandise


General Tips

An unwritten rule is: "If you can throw or drop a box from 2 feet without damaging it's contents – it is probably okay. Rest assured, someone will try it."

Closing the Package

  • Pressure-sensitive plastic or nylon-reinforced tape.
  • Water-activated paper tape:
    • Use 60-pound grade tape at least three inches wide.
    • Apply three strips to both the top and bottom of the box.
  • Water-activated reinforced tape:
    • Similar to plain paper tape, except that reinforcing fibers have been added for strength.
    • Tape requires only two center seam strips, in contrast to six strips necessary for paper tape.
  • Do not use masking tape, cellophane tape, string, or paper overwrap.

Labeling Properly

  • A Return Merchandise Authorization is required.
  • Place the RMA number you received from Customer Service into the space provided on the RMA form
  • Do not write on the box.
  • Enclose a COPY of the RMA form with the merchandise and send it freight pre-paid (insured) to the address on the form.
  • Cut off the bottom portion of the RMA page and use it as an address label.
  • Tape it securely to the package you are returning.
If you have any questions that this document doesn't answer, please contact our Customer Service Department at +1 (801) 927-3020.


Packaging Guidelines

  • Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.
  • Contents must be secured in the box.
  • Any lose items must be wrapped separately to avoid damage to each other or the machine.
  • Please provide insurance on the machine - As the shipper, you are solely responsible for the safe return of all item(s).
  • Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.

Shipping Materials Suggestions

  • Foam (solid, not egg crate)
  • Bubble wrap
  • Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport)
  • Shredded or crumpled Kraft/newspaper
  • Use enough cushioning material to ensure that the contents won't move easily when the box is shaken
  • The box must be securely taped closed
  • The packing is only as good as the box and the way it is sealed

Small Packages

Tips on Packaging Small Items

Packaging Tips & Supplies

  • Items wrapped separately
  • Rigid carton with flaps intact
  • Adequate cushioning material
  • Duplicate label inside carton
  • Strong tape designed for shipping, no string or paper overwrap
  • Single address label
  • A clear, complete delivery address, and a complete return address

Corrugated Boxes

  • The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results.
  • When using an old box, make sure all old labels and other shipment markings have been removed from the box.
  • Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.

Protecting the Contents

  • Prevent damage of fragile items by protecting them from each other, and separated from the corners and sides of the box.
  • The contents of your package should be wrapped separately, and will cushion each item properly.
  • Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.

Heavy Packages

Large or Heavy Packages

  • Evaluate packing materials, to ensure adequacy for packages weighing over 70 lbs.
  • Boxes need to be of stronger construction, preferably with seams that are stitched or stapled, not glued.
    • Check the box maker's certification for maximum weight.
    • The higher the weight certification, the better your box will protect its contents from impact in sorting and over-the road vibration.
  • Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear.
  • Seal with heavy-duty tape, preferably reinforced.
  • Dense cushioning material is a must:
    • Expanded polystyrene ("peanuts") and crumpled paper are not acceptable because they crush and shift under heavy loads.
    • Customized corrugated or molded foam "framing" is more suitable and reinforces the rigidity of the outer box.
  • Do not band packages together unless each individual packages is in the box designed to support the total "package" weight. For example:
    • If two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity.
    • That's because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box.
  • If you do band packages, use a minimum of two bands in each direction and label the individual boxes.
    • Only same-sized boxes may be banded together.
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